Shipping policy

We aim to make delivery information clear before you place your order. The information below applies alongside any delivery details shown at checkout or in your order confirmation.

Order processing

Orders are normally processed within 1–3 business days after payment is confirmed. Orders are not usually processed on weekends or public holidays. Processing may take longer during busy periods, but we will contact you if a significant delay affects your order.

Estimated delivery

Standard delivery to the United Kingdom is currently estimated at 5–10 business days after dispatch. Delivery dates are estimates rather than guarantees and may be affected by the carrier, customs processing, severe weather, public holidays, or other events outside our reasonable control.

Delivery availability and charges for other destinations are shown at checkout where available.

Delivery charges

Delivery charges are displayed at checkout before payment. We currently offer free standard UK delivery on orders over £150 unless a different promotion or threshold is clearly displayed on the website.

Tracking

When tracking is available, we will include it in your dispatch confirmation. Tracking may take up to 72 hours to show its first update.

Taxes, duties, and import charges

Any taxes, duties, or import charges collected by us will be shown at checkout. For destinations where these charges are not collected at checkout, the recipient may be asked to pay them to the carrier or local authority before delivery. Please check the checkout information carefully before placing your order.

Incorrect delivery information

Please check your delivery address before submitting your order and contact us promptly if it needs correcting. If a parcel is returned because the customer supplied an incorrect or incomplete address, we may ask the customer to pay the carrier’s actual redelivery cost. We will confirm that cost before arranging redelivery.

Lost, damaged, or missing parcels

The goods remain our responsibility until they are delivered to you or to a person you identified to receive them. If tracking shows a problem, your parcel is significantly overdue, or it arrives damaged, contact us at info@fashion-boutique-london.com with your order number. We will investigate and provide an appropriate remedy where required.

Split deliveries

Orders containing several items may arrive in separate parcels. You will not be charged additional delivery fees solely because we split an order into multiple parcels.

Contact

For delivery questions, email info@fashion-boutique-london.com.