Terms of service
These Terms of Service apply when you visit or purchase from Fashion Boutique London. Please read them together with our Shipping Policy, Refund Policy, and Privacy Policy. Nothing in these terms limits rights that cannot lawfully be excluded, including your statutory consumer rights.
1. About us and contact
Fashion Boutique London operates this online store. You can contact us at info@fashion-boutique-london.com.
2. Using this website
You may use this website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access, introduce malicious code, interfere with its operation, scrape it in a way that disrupts the service, or use it to infringe another person's rights.
3. Product information
We take reasonable care to display product descriptions, colours, sizes, images, and availability accurately. Screen settings and photography can affect how colours appear. Please review the product page and available options before ordering.
4. Orders and formation of the contract
Submitting an order is an offer to buy. You will receive an acknowledgement after placing it, but the contract is formed only when we confirm acceptance or dispatch the goods. We may reject or cancel an order before dispatch if an item is unavailable, payment is not authorised, the delivery information is incomplete, fraud is suspected, or there is an obvious pricing or product-information error. If we cancel after taking payment, we will refund the amount paid.
5. Prices and payment
The price, currency, delivery charge, and any taxes or duties collected by us are shown at checkout before you pay. Your payment provider may apply its own currency-conversion or other charges. Promotions may have additional terms and can be withdrawn or corrected where permitted by law.
6. Delivery and risk
Processing and estimated delivery information is set out in our Shipping Policy and order communications. Delivery dates are estimates unless we expressly agree a guaranteed date. Goods remain at our risk until they come into your physical possession or the possession of a person you identified to receive them, except where applicable law provides otherwise.
7. Cancellations, returns, and refunds
Our Refund Policy explains our 30-day returns process and the cancellation rights available to online customers. UK and EU consumers normally have 14 days after delivery to tell us that they wish to cancel and a further 14 days to return the goods, subject to legal exceptions.
8. Faulty or misdescribed goods
Goods must be as described, of satisfactory quality, and fit for their usual purpose where required by applicable law. Contact us if an item is faulty, damaged, incorrect, or not as described. Nothing in these terms limits remedies available under the Consumer Rights Act 2015 or other mandatory consumer law.
9. Availability and corrections
We may correct genuine errors in product information, availability, pricing, promotions, delivery estimates, or other website content. If a correction materially affects an accepted order, we will contact you and provide any cancellation or refund rights required by law.
10. Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of mandatory consumer rights. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer.
11. Intellectual property
The website design, branding, text, graphics, and other content belong to us or our licensors and are protected by applicable intellectual-property laws. You may use the website for personal shopping but must not reproduce or commercially exploit its content without permission.
12. Third-party services and Shopify
Our store is hosted by Shopify and may link to services operated by third parties. Those parties may apply their own terms and privacy notices. Purchases from this store are made with Fashion Boutique London, not Shopify.
13. Privacy
Our Privacy Policy explains how personal information is collected, used, and shared. By using the website, you acknowledge that personal information may be processed by Shopify and other providers needed to operate the store, process payments, fulfil orders, provide customer support, prevent fraud, and meet legal obligations.
14. Governing law and consumer rights
These terms are governed by the laws applicable to the business operating Fashion Boutique London. If you are a consumer, you also retain any mandatory protections provided by the law of the country where you live and may bring proceedings in any court available to you under mandatory consumer law.
15. Changes to these terms
We may update these terms to reflect changes to the store, our services, or applicable law. The version published when you place an order applies to that order unless a change is required by law.
16. Contact
Questions about these terms can be sent to info@fashion-boutique-london.com.